Get out of service ticket hell
Homeowners open tickets in your own branded app. Your team fixes them faster, with the system data right next to the conversation.
One way in: every request lands in one place, not in five inboxes
The full picture on every ticket: inverter status, production and equipment next to the conversation
Work orders in your CRM with one click or on autopilot
Sunvoy is rated 5/5 stars by hundreds of solar installers like you
Five inboxes become one ticket list
Service requests reach your company through every channel and every person. Sunvoy gives homeowners one way to ask for help, and your team one list to work from, with the customer and the system already attached.
Get the help you need
Support & Maintenance Tickets
“Service tickets often arrive through multiple channels and to a variety of people—an email to the outside salesperson, a text message to the inside salesperson, a phone call to the project manager, a voicemail to the CEO, or even a fax to the service manager.”
Joe MarhamatiPresident, SunvoyHomeowners open tickets in your app
Your customers already open your app to follow their project and their production. Support sits right there, under your own brand: answers to common questions first, then a ticket they can follow until it is solved.
The whole system next to the conversation
Open a ticket and the customer, the inverter status, recent production and the installed equipment are already there. Your team answers with the facts in front of them, without digging through three tools.
Work orders in your CRM, without retyping
When a ticket needs a site visit, the work order lands in your CRM with the customer, the issue and the system details. Your field team keeps working where it always works.
Now it's I'm in the Solar States app. There's a problem. We get this support ticket. Boom. Boom. Boom. You know? And O and M is becoming a real profit center for us.
From an installer
“We have a branded portal that our customers download, submit trouble tickets through, allows us to really have dynamic interactions with the client.”
Podcast: What Solar Installers Need to Know
From the first call to the fix
Today the homeowner opens the ticket. Next, your fleet data opens it for them and your dashboard shows how fast your team closes tickets.
Ask about the roadmapA workflow opens the ticket when a system reports an error or falls below its estimate, sets the priority and assigns your O&M team.
Open tickets per person, the average time to close and tickets over time, on your dashboard.
Turn a fleet alert into a prefilled ticket with one click.
Suggested answers for homeowner tickets, plus tags and priority set for you.
Put a price on a ticket and let the homeowner pay for the fix in your app.
Tell us how your service team works today.
Talk to usGet answers to the most common questions and objections about Sunvoy's platform and capabilities.
Most questions behind a ticket are simple ones, such as a new router. Your FAQ and the Wi-Fi reconnection guide answer them before a ticket exists. The requests that remain arrive in one list with the system data attached, not spread across phones and inboxes.
Where service tickets fit in
Leave service ticket hell for good
See how your homeowners would open tickets and how your team would close them.