+1 (571) 354 8500Free Audit

Market to every homeowner you ever installed

Choose customers by their system, their production or their app activity, write the message once, and send it by email, text or push notification under your own brand.

  • Proven templates to invite legacy customers, ask for reviews or referrals

  • Advanced segmentation on inverter brand, production and saving data, customer satisfaction or battery upsells

  • Detailed statistics for each recipient with follow up drafts ready to go

See if you qualify
Tony LostraccoJoe BennettConor DarbyJohn GaffiganLloyd LeeMichael GibsonKeith GibsonMark DicksonFortunat Mueller

Sunvoy is rated 5/5 stars by hundreds of solar installers like you

Proof

Your most valuable asset is your customer list

What your team is afraid of

  • Our customers will complain.
  • They'll think it's spam.
  • They will open dozens of support tickets.

A solar company with 12,000 customers, after months of putting off the send

What happened within 48 hours

existing customers got two text messages
5,000
open rate
72%
click rate
16%
worth of batteries sold
$50,000
Not one customer called to say "stop spamming me."
Hervé BillietBoard member of Sunvoy, on LinkedIn

When installers invite their legacy customers

+7–13%support tickets, not a flood

Onboarding your legacy customers does not blow up support. 7-13% is the median lift installers see after inviting hundreds to thousands of past customers into their branded app.

~40%referral rate

In one high-engagement rollout to a few hundred legacy customers even years after the original installation.

108referrals from 1,478 invites

450 of the invited customers signed up, and support only registered 20 additional tickets the next month.

Source: the Sunvoy Legacy Customer Case Study.

Ready-made broadcasts

Start from proven broadcast templates installers already earn money with

Create proven broadcasts as drafts for the most important messages that matter after install: invite legacy customers, announce your brand new mobile app, ask for a customer satisfaction rating, a review or a referral. Each one stays a draft until you approve it.

See if you qualify
  • Announce your mobile app launch and encourage downloadsAurelia SolarYour Solar Dashboard — Now in Your Pocket
  • Invite legacy customersAurelia SolarYour personal Solar Dashboard
  • Get homeowners to check their lifetime savings for the first timeAurelia SolarHere’s How Much you have saved over the past 3 years going solar!
  • Trigger customer satisfaction surveyAurelia SolarQuick Question: Would you recommend us?
  • Request a review from satisfied homeownersAurelia SolarWould You Leave a Review?
  • Share overproduction with friendsAurelia SolarGood news: You are producing more than we thought possible!
Referral programsReview managementCustomer portal & app
Segments

Send it to the right homeowners

Segment the right audience based on what you know about each home and installation. Target by town, kW size, permission to operate date, battery upgrades, EV chargers and more.

See if you qualify
The same broadcast in the phone layout of the Sunvoy app, with the conditions Site, Activation Date, before

Site and system

Inverter Brand, Inverter Status, Milestone Stage, Activation Date, City, State and fields synced from your CRM.

Production and performance

Lifetime production, last production data, monthly performance from Critical Low to Hyper Production, and the number of batteries.

App activity

Last Login, whether a password was set, and whether push notifications are on.

NPS and email activity

Last NPS Score, and who received, opened, clicked or bounced an earlier broadcast or template.

WorkflowsNeed a message that goes out by itself when a customer qualifies? Build it as an automation.
Email, text and push

Communicate with your customers the way they prefer

Choose between Email, Text or Push Notification for each of your broadcast messages. Everything is white label, with each message carrying your company name, from your logo at the top of the email to the app icon on the lock screen.

See if you qualify

Email

Your logo on top, your company name and address with an Unsubscribe link at the bottom. Paste a complete HTML email when you want your own design.

Text

Up to 320 characters from your company's number, sent to every matching customer with a valid phone number.

Push notification

A title, up to 320 characters and a deep link, sent through your branded iOS or Android app, or the web app, to every device where the customer turned notifications on.

Messaging
Write and test

Write personalized messages for every home

Hundreds of available placeholders can fill in each customer's first name, total savings or set-password link when the broadcast goes out. And you can send test emails to show the result before anyone else sees it.

The Send a Test Email window with an email address, an optional customer for placeholder replacement, and the Send test Email button

Placeholders

Values from your app and customer, with advanced functions like uppercase and date operators or text that shows only when a value is set.

Your own HTML

Paste a complete HTML document for advanced design needs and it goes out as it is. Placeholders still resolve.

Send test

Send it to your own inbox or phone, and pick a customer to check every placeholder with real values.

NPS survey in the email

Add the NPS survey widget, and each answer becomes the customer's Last NPS Score for your next broadcast.

Scheduling

Noon in New York, noon in Los Angeles

Pick a send time and choose your company time zone, any other time zone, or Recipient's local time. Before anything goes out, the broadcast shows when each group gets it.

See if you qualify
  • New York12:00 PMEDT
  • Chicago12:00 PMCDT
  • Los Angeles12:00 PMPDT

Recipient's local time

Recipient's local time

Every customer gets the broadcast at the same hour on their own clock.

A day to review

A scheduled broadcast is at least 24 hours away, so there is time to check it. Send now skips the wait.

The list is fixed

Scheduling freezes the recipient list. Unschedule it to go back to a draft and change it.

Duplicate

Copy a broadcast that worked and send it again to a new group.

Results

See who opened and who clicked

Every email broadcast shows its open rate and click rate, then the status of each recipient: delivered, opened, clicked, bounced or unsubscribed. One click turns everyone who did not open into the audience of a follow-up.

See if you qualify
app.example.com/broadcast

Open and click rates

Sent to, successful deliveries, and total and unique opens and clicks for each email broadcast.

Every recipient

Status, opens, first opened, clicks and first clicked for each customer. Search the list and export it.

Links

Which link got the clicks, and how many people clicked it.

Follow-up in one click

A new draft for everyone who got the email but did not open or click it.

Where it is going

Next: every homeowner, in their own language

Broadcasts already reach every customer you choose. These are the next steps on the roadmap.

See if you qualify

Each homeowner in their own language

Waitlist

Write the broadcast once in your default language, check an editable preview for each language your customers use, and every recipient gets the version in their language.

LanguagesExample
  • EnglishDefaultYour Solar Dashboard—Now in Your Pocket
  • EspañolPreviewTu panel solar, ahora en tu bolsilloEdit
  • FrançaisPreviewVotre tableau de bord solaire, dans votre pocheEdit

Replies to your texts

Waitlist

When a homeowner answers a text broadcast, the reply reaches your team instead of going nowhere.

Aurelia SolarExample
Hi Maria, thank you for going solar with Aurelia Solar. Share your personal referral page and tell your neighbors about going solar with us.My neighbor wants a quote too. Can someone call him this week?Reply sent to your team

Frequently Asked Questions

Get answers to the most common questions and objections about Sunvoy's platform and capabilities.

No. A broadcast is a one-off message to the customers who match its conditions when it goes out. An automation sends a message every time a customer meets its trigger, for example when a project reaches a milestone.

Explore more

Related

MessagingTemplates, the monthly report and every message your account sends to customers.WorkflowsMessages that go out by themselves when a customer reaches a milestone or meets a condition.Customer portalThe branded app your broadcasts invite homeowners into.Sales teamsTurn happy homeowners into referrals your sales team can close.

Your installed base is waiting to hear from you

See how Broadcasts would look with your brand, your customers and your first send.

See if you qualify