Your service team hears about it first
Every system you installed and every homeowner request in one place, so your O&M team fixes the problem before anyone picks up the phone.
Problem systems first, sorted by what they cost you
Service requests from your own app, with the system data attached
Fewer truck rolls: homeowners fix WiFi drops themselves
Sunvoy is rated 5/5 stars by hundreds of solar installers like you
Fixed before the phone rings
An inverter faults on a sunny morning. Here is what your O&M team and the homeowner each see, from the first alert to the fixed system.
Maria is at work. No email, no call, no worry yet.
Alex RiveraHi Maria, your inverter stopped producing at 10:41 this morning. Alex can come by on Thursday at 10 AM. Does that work?
Thursday works. Thanks for catching it!
Open · Assigned to Alex RiveraStart the day with the systems that need you
Every inverter, battery and meter brand you install in one list, checked against the production you promised. Your team starts the day with the short list of systems that actually need them.
Every service request in one place
Homeowners open tickets in your branded app, with photos, any time of day. No more requests spread over the CEO, the sales rep and the project manager. Your team works one queue with the system data and the warranty attached, and sends the work order to your CRM with one click.
Alex Rivera
Jordan Lee
Priya Shah
We have a branded portal that our customers download, submit trouble tickets through, allows us to really have dynamic interactions with the client.
Let homeowners fix the easy ones
Most service requests are a WiFi drop or a simple question. Homeowners get a step-by-step guide for their own inverter the moment it goes offline, so your technicians only drive out for real problems.
Hi Maria, We noticed your solar system is not connected to the internet anymore. Here is a tutorial on how to reconnect it: evergreenpower.example/wifi
Turn service into a profit center
Homeowners hear "25-year warranty" and expect free repairs. Sell a protection plan up front and back your production promise with data, so everyone knows what is covered and what is paid work.
Sell your own protection plans in your app, as one payment or a monthly or yearly subscription.
Service plans
Track every system against the production you promised and show homeowners how their system is doing at a glance.
Performance guarantees
There's a problem. We get this support ticket. Boom. Boom. Boom. You know? And O and M is becoming a real profit center for us.
points of failure in 1,000 systems with panel-level electronics. Solar needs maintenance, and someone gets paid for it.
Source: the Sunvoy blogWhat your service team gets next
We build Sunvoy with the service teams who use it. These are the next tools for O&M teams.
See if you qualifyOne alert per struggling system, with its history. Acknowledge, snooze, resolve or turn it into a ticket in one click. Alerts close themselves when the system is healthy again.
Open tickets per technician, time to close and tickets per site on your dashboard, so you know when to hire and where the trouble sits.
A production issue creates the ticket, assigns your O&M lead and sets the priority.
Troubleshooting checklists with photos, time and place, as proof of what was checked.
Downtime, clipping, soiling and shading per system, and the share your team can recover.
AI reads the error code, the system history and the hardware and suggests the next step.
Calculate the production shortfall of a guaranteed system and pay it out without a claim email.
Tell us what slows your service team down. Most of this list came from installers.
Book a callGet answers to the most common questions and objections about Sunvoy's platform and capabilities.
This page is for the service team inside an installer. If you run an O&M company that services systems for others, see Sunvoy for O&M providers.
The tools behind your service day
Let your service team know first
See your own fleet and service requests in Sunvoy. We set it up with your inverter portals and your CRM.
