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By Solar Installers for Solar Installers

Why your solar company needs a customer portal

withJascha Brinkmann

Jascha shares why your solar company can’t thrive without a customer portal your customers get access to from the moment they sign a contract over the 25 year lifetime of their system

The status quo is a terrible customer experience

You give away the customer relationship to the inverter manufacturer

Don’t install the inverter manufacturer app

You loose your branding and the homeowner forgets who installed his system

Patchwork of apps and brands

Without your own customer portal your homeowner will require multiple apps for multiple pieces of hardware, none of them mentioning your brand

They will forget about your company over time

And in the crucial moment somebody asks for a referral they will mention the inverter brand

You hand over the customer relationship

Instead of retaining it and capitalising on it for your own company

Contrast that with your own branded customer portal

Your domain, your logo, your colours and your voice

Immediate trust advance

Starting the after sales experience with a positive impression

Keep property owners up to date on their construction process

And reduce the workload for your project managers. No more missed project updates with automatic and proactive installation updates

Allows checking energy production & consumption with your own logo

A professional end to end customer experience for your property owners

Access to frequently requested documents

Like invoices, warranties and contracts

Refer friends and family members to you

All part of the same portal they have already used since they have signed the contract

Self reenforcing flywheel that generates more business

With happier customers, better reviews and more referrals

Branded Solar Portal

What Sunvoy can do for your solar business

Sunvoy is the first white label customer portal & solar fleet management app built by solar installers for solar installers. It will help you drive more solar business, reduce your cost of acquisition and increase your revenue.

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